Help and
support.
Whether you have a technical question or need help using our products, our support team is here to help. Find answers in our manuals and frequently asked questions, or contact us directly.
OUR TEAM IS AT YOUR SERVICE
Technical support.
Do you have technical questions or get stuck somewhere? Our support team offers tailor-made solutions to help you move forward. Contact us at [email protected] or call +32 56 43 28 29 during office hours.
We do our best to respond within 24 hours, but sometimes the complexity of the request or the current workload may take a little longer.
FREQUENTLY ASKED QUESTIONS
Answer your questions.
Questions about more than technical support? Check out our frequently asked questions or contact us if you don't find what you are looking for.
The free plan offers basic protection with one location update and a limited number of alerts per month. This is ideal for users who do not need comprehensive protection but still want to maintain a basic level of security. It always remains free with no hidden costs.
Yes, you can upgrade or downgrade between our plans at any time. To ensure the change goes smoothly and all your data is transferred correctly, we ask you to contact our support. They will be happy to help you make the switch.
There is no free trial period for individual users of the Pro and Basic plan. However, businesses may be eligible for a trial period. Contact us for more information on business opportunities.
Yes, we offer special rates for groups, companies, and healthcare facilities that purchase multiple plans. In addition, you will receive a discount by opting for an annual plan. Contact us for a customised quote.
No, there are no hidden costs with the Pro plan, regardless of the number of follow-ups by the Securitas control room. Only in case of excessive abuse will we contact you to discuss this
You can cancel your plan at any time. There are no cancellation fees or hidden conditions. Cancellation takes effect at the end of your current billing cycle.
Our customer satisfaction is paramount. If you are not satisfied with your purchase, we offer a 14-day guarantee. Contact us for a full refund.
GET EMERGENCY HELP FAST
Carefree safety, both at home and on the road.
Whether you are at home, at work, or travelling, Amicimi offers you the best protection and alarms. Our innovative solutions provide continuous protection so that you and your loved ones are always reassured. So you are always safe, even when you are not actively thinking about your safety.